Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, schedule a therapy session, or contact us for support. This may include:

• Name and email address
• Health information relevant to therapy sessions
• Session notes and transcripts (with your consent)
• Payment information
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Schedule and manage therapy sessions
• Process payments and send transaction confirmations
• Send you technical notices and support messages
• Respond to your comments and questions
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our AI therapist system for the purpose of providing therapy services
• With service providers who assist in our operations (under strict confidentiality agreements)
• If required by law or to respond to legal process
• To protect the rights and safety of our users or others
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive information
• Regular security audits and updates
• Access controls and authentication procedures
• HIPAA-compliant infrastructure for health information

5. HIPAA Compliance

We are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Maintaining the confidentiality of your protected health information (PHI)
• Using PHI only for treatment, payment, and healthcare operations
• Implementing physical and technical safeguards
• Training our staff on HIPAA requirements

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Update or correct inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Session Recordings and Transcripts

If you consent to session recording or transcription:

• Recordings are stored securely and encrypted
• Access is limited to you and your therapist
• You can request deletion at any time
• Transcripts are processed using secure AI services
• No recordings are shared without your explicit consent

8. Cookies and Analytics

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your login
• Analyze usage patterns to improve our services
• Provide personalized content

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@therapyai.us

12. Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at:

• Email: dpo@therapyai.us